Yes—we need to review your intake form before your initial appointment to determine whether our services are suitable for you. We also require your written consent before proceeding with the session; this is a professional obligation.

You’ll receive an email suggesting that you cancel your appointment, and a refund will be issued.

All sessions take place online via Zoom. Join from home or another comfortable, private space where you won’t be interrupted and where it’s safe to do so.

Yes, make sure you’ve completed and returned the client intake form, along with signed consent forms, and that you've received your Zoom link. Also, read our online privacy policy and terms and conditions so you’re fully informed and know what to expect. It’s a good idea to eat beforehand and have a cool drink handy during the session.

Yes — many people feel nervous before the first appointment. It’s normal because you don’t know what to expect. There’s no pressure; you don’t have to answer any questions you don’t want to. You don’t have to tell your story repeatedly. We don’t go digging for things that aren’t there, and it’s up to you whether to book another appointment. Hopefully, that’s put your mind at ease.